Any medium or large company must manage its field workforce in one form or another, as people represent a significant portion of operating expenses. There are schedules to track, people to assign to jobs or projects, and human resources to balance.
By more efficient use of personnel, companies can continue to increase productivity; reduce waste, errors and costs; enforce regulatory compliance; and improve products, services and customer experience. These benefits and others explain the importance of mobile workforce management software that can automate workforce planning and optimize scheduling, appointment booking, work-order management, crew and contractor management, and demand forecasting for enterprise organizations.
Implementation of workforce management systems is growing quickly. According to a Gartner forecast, by 2014, close to 90 percent of corporations will implement workforce management systems with mobile device integration. Furthermore, Frost & Sullivan research suggests that 40 percent of organizations using mobile workforce management see it as vital to fulfilling business strategies.