NAED'S Popular "Counter Pro" Course Now Featured Online Through NAED Learning Center

St. Louis - With the recent release of its online edition, members of the National Association of Electrical Distributors (NAED) now have greater access to Counter Pro, a training tool for counter professionals within the industry. This program, developed by the Education & Research Foundation, is an effective resource in helping the distributor counter sales team meet the needs of an ever-changing channel.

Through the Counter Pro course, employees gain a wider understanding of both the business and the sales side of distribution. Whether participants take the workbook or Web-based format, they gain strategies to improve their overall job performance by enhancing their communication, product knowledge, and customer service skills.

Counter Pro's online edition, accessed through the NAED Learning Center (NLC), has additional benefits for both staff and managers. For students, the course creates a personalized, interactive learning experience with its four 30-minute segments which can be completed at the individual's convenience.

Course Segments:

LI>Electrical Distribution and You

• Exceeding Customer Expectations
  
• Maximizing Your Sales
  
• Working Efficiently at the Counter

For distributor management, the Web-based version reduces both training time and cost. Managers can also track the progress of their staff members more effectively and use the results to make informed career development decisions. The NLC automatically retains start and complete dates, learners' responses to activities, and test scores.

SOURCE: NAED