The Connected Utility: Delivering A New Level Of Productivity And Customer Service

Today's utilities face many new challenges that threaten profitability. Ever-volatile energy prices are reaching new highs, pressuring margins and forcing price increases. Deregulation enables market expansion, providing a broader possible customer base — but also increases competition. Consumer demand is on the rise. Safety and security are a major concern. An aging workforce is being replaced by a new workforce with less experience.