Chicago, IL /PRNewswire/ - S&C Electric Company, a smart grid leader shaping the future of power delivery, today announces a new service offering that provides real-time monitoring of Micro-AT Source-Transfer Controls through S&C's Global Support and Monitoring Center. With this new service, S&C technical experts monitor up-to-date and historical information on the operational state of Micro-AT Source-Transfer Controls and the sources serving the equipment in order to help assure reliable electrical service to critical loads.
"S&C is committed to providing world-class customer service for our products," says Mike Kilpatrick, director—Asset Management & Field Services, S&C. "This new service allows S&C to help customers monitor the thousands of Micro-AT Source-Transfer Controls installed around the world, and ensure customer systems are ready to perform as expected to improve power reliability."
S&C's Micro-AT Source-Transfer Controls are used around the world to provide automatic source transfer for critical customer loads. The control continuously monitors the condition of both a preferred and alternate power source, and initiates automatic switching to the back-up power supply when the preferred-source voltage has been lost or has been reduced to a predetermined level—restoring power to all loads in a matter of seconds.
With remote monitoring of the Micro-AT Source-Transfer Control, S&C's technical experts can quickly identify issues affecting both the control and the sources serving the switchgear. If an issue arises, S&C's Global Support and Monitoring Center is notified immediately and helps the customer resolve the problem.
"The real-time information allows our technicians to spot if something is affecting the readiness of the source-transfer switchgear so we can immediately contact the customer to help," says Kilpatrick. "This information, along with the historical event logs, then helps S&C's technicians to quickly troubleshoot the issue, often over the phone and without the need to send a field technician."
For security purposes, the remote monitoring system only allows S&C to see the state of the control, and does not allow for remote operation of the S&C Source-Transfer Switchgear. This means that only the customer has the ability to open or close their switches or control the equipment. The communication is conducted through a secure wireless network, which also eliminates the need to run costly fiber or wire to the equipment.
About S&C Electric Company
S&C, with global headquarters in Chicago, USA, is applying its heritage of innovation to address challenges facing the world's power grids and is thus shaping the future of reliable electricity delivery. The mission of employee-owned S&C is to continually develop new solutions for electricity delivery, fostering the improved efficiency and reliability required for the intelligent grid. Additional information about S&C is available at www.sandc.com.
SOURCE: S&C Electric CompanyCopyright 2014 PR Newswire. All Rights Reserved