News | January 10, 2018

EWEB Realizes Customer Safety And Service Goals With Sensus Stratus Electricity Meter


(Click to Tweet) – As Oregon’s largest customer-owned public utility, the Eugene Water & Electric Board (EWEB) staff put their customers first in everything they do. That includes their deployment of metering technology.

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The Sensus Stratus meter has delivered over 99 percent read success for EWEB. (Photo: Business Wire)

The Sensus Stratus meter has delivered over 99 percent read success for EWEB. (Photo: Business Wire)

“Safety and the ability to provide better, faster and more affordable customer service are our biggest priorities when it comes to our technology investments,” said Chris Jones, Advanced Metering Project Manager, EWEB.

For this reason, the majority of residential meters they chose to deploy when upgrading to advanced metering infrastructure (AMI) were Stratus® electricity meters from Sensus, a Xylem brand. Though early in their deployment of advanced electricity and water meters, EWEB has implemented the one millionth Stratus meter manufactured and sold by Sensus, and the utility expects significant improvements in accuracy, safety, affordability and reliability as the project continues.

“Meter reading is working fantastically, with well over 99 percent read success,” said Jones. “It’s not surprising that Sensus has sold a million of them, because they work great.”

The UL-certified Stratus meter features innovative sensors for hot-socket detection, a redesigned power supply for increased over-voltage protection and better transient performance than competing meters. The meter also includes patented intelligence to independently, remotely and safely shut off the meter if a safety-related issue is detected. The Stratus meter supports multiple applications including outage management, opt-in/opt-out and conservation voltage reduction (CVR).

“We’re a college town, so the remote connect/disconnect and opt-in/opt-out features can save us critical time and resources with all the students coming and going,” said Jones. “And the hot-socket detection is an essential safety feature, something that simply hasn’t been available in electric meters before.”

With nearly 3,000 of its 93,000 electric meters upgraded, the EWEB team expects Stratus to help make cost-effective use of their infrastructure and improve the customer service experience.

“As a utility that places safety and reliability front-and-center for their customers, EWEB represents the ideal user of the Stratus meter,” said Greg Myers, Sensus Vice President, Global Electric Marketing and Partnerships. “We look forward to working with them as they continue to roll out this technology to additional customers.”

About Sensus
Sensus helps a wide range of public service providers—from utilities to cities to industrial complexes and campuses—do more with their infrastructure to improve quality of life in their communities. We enable our customers to reach farther through the application of technology and data-driven insights that deliver efficiency and responsiveness. We partner with them to anticipate and respond to evolving business needs with innovation in sensing and communications technologies, data analytics and services. Learn more at and follow @SensusGlobal on Facebook, LinkedIn, Twitter and Instagram.

About Xylem
Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. With its October 2016 acquisition of Sensus, Xylem added smart metering, network technologies and advanced data analytics for water, gas and electric utilities to its portfolio of solutions. The combined Company’s nearly 16,000 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2016 revenue of $3.8 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at

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