Installed Base Management & Entitlements
In service, visibility is priceless. Nothing has the potential to frustrate and disappoint your customer more than a service technician or call center agent who knows nothing about the issue or challenge the customer is facing, and the history behind it.
Work Order Management & Advanced Scheduling
Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you dispatch technicians effectively, fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted.
Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and emergency situations with ease. But what happens when there are hundreds of techs to manage, or thousands? As complexity rises, humans need a bit of assistance.
Service Parts & Inventory
Spare part shipments and RMAs are an integral part of your service strategy. You need to track and closely monitor every product, part, or unit that comes in or goes out of your organization.
Reverse Logistics & Depot Repair
Returns represent one of the most logistically challenging processes in your service chain - for you, your suppliers, your distributors, and your customers. For organizations in industries like consumer electronics, high technology or medical device manufacturers with large volumes and complex, global service networks, the challenge is even more daunting.
Reporting & Dashboards
Today’s fast-paced, competitive service environment demands visibility across your entire field service organization. Achieve your goals with powerful information to help you make decisions that keep customers happy and revenues flowing. Get instant status on installed products with warranties expiring, delayed RMAs, critical work orders, and much more.
Infrared Camera Kits for Machine Vision and Test Equipment
These infrared camera kits provide real-time thermal imaging and analysis in bench top testing applications involving test and measurement and machine vision. Heat patterns and extract temperature values are easily detected from live or recorded imagery, and a variety of pixel resolutions are available.
320 x 240 Resolution Infrared Camera for Electrical and Mechanical Applications: E60
3/27/2012With a 76,800 pixel (320 x 240) infrared resolution, the E60 Infrared Camera features the highest resolution of the E-Series family of cameras for electrical and mechanical applications. Outside of image resolution, the E60 is very similar to the E50 Infrared Camera. The only other difference worth noting that is that E60 package includes a dual-bay charger and a spare battery. Like all E-Series Infrared Camera, the E60 is ideal for detecting energy waste, overheated equipment, and locating overloaded circuits in electrical and mechanical infrared diagnostics applications.
240 x 180 Resolution Infrared Camera For Electrical And Mechanical Applications: E50
3/26/2012FLIR’s E50 Infrared Camera features a higher resolution than the E30 and E40 infrared camera models, offering a 43,200 pixel (240x180) infrared resolution. Additional features include a 3.1 megapixel visible light digital camera with an LED lamp to provide clean images, regardless of light conditions, a -4 to 1,202°F (-20 to 650°C) temperature range, and more. Like the E40 and E60 infrared cameras, the E50 features WiFi connectivity, allowing you to connect to Apple® and Android® smart phones and tablets. When used in conjunction with FLIR's mobile apps, a user can view and analyze images, bring out additional detail in images, add data, create reports, share files, and more. Additionally, the E50 infrared camera has a 4x continuous digital zoom, and thermal sensitivity of <0.05°C.
160 x 120 Resolution Infrared Camera for Electrical and Mechanical Applications: E40
3/20/2012The FLIR E40 Infrared Camera for electrical and mechanical predictive maintenance applications features a 19,200 pixel (160x120) infrared resolution, a 3.1 megapixel visible light digital camera with an LED lamp to provide clean images, regardless of light conditions, a -4 to 1,202°F (-20 to 650°C) temperature range, and more. Like all FLIR E-Series Infrared Cameras, the E40 has a manual focus, a 3.5” color LCD touch screen, a 60 Hz frame rate, and an accuracy of +/-2% or 2°C. WiFi connectivity allows you to connect to Apple® and Android® smart phones and tablets. When used in conjunction with FLIR's mobile apps, a user can view and analyze images, bring out additional detail in images, add data, create reports, share files, and more. The E40 infrared camera has a 2x continuous digital zoom, and thermal sensitivity of <0.07°C.