Installed Base Management & Entitlements
In service, visibility is priceless. Nothing has the potential to frustrate and disappoint your customer more than a service technician or call center agent who knows nothing about the issue or challenge the customer is facing, and the history behind it.
Work Order Management & Advanced Scheduling
Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you dispatch technicians effectively, fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted.
Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and emergency situations with ease. But what happens when there are hundreds of techs to manage, or thousands? As complexity rises, humans need a bit of assistance.
Service Parts & Inventory
Spare part shipments and RMAs are an integral part of your service strategy. You need to track and closely monitor every product, part, or unit that comes in or goes out of your organization.
Reverse Logistics & Depot Repair
Returns represent one of the most logistically challenging processes in your service chain - for you, your suppliers, your distributors, and your customers. For organizations in industries like consumer electronics, high technology or medical device manufacturers with large volumes and complex, global service networks, the challenge is even more daunting.
Reporting & Dashboards
Today’s fast-paced, competitive service environment demands visibility across your entire field service organization. Achieve your goals with powerful information to help you make decisions that keep customers happy and revenues flowing. Get instant status on installed products with warranties expiring, delayed RMAs, critical work orders, and much more.
Cable Splicing And Terminating – Medium Voltage
Proper installation of cable splices and terminations drastically improves the lifetime of cables and prevents damage to downstream equipment, and more importantly, nearby personnel. Inadequate installation and testing of cable joints and terminations is the number one cause of failure (IEEE Std 493-2007 Table 10-33). Properly trained personnel can alleviate issues and improve safety while dealing with solid dielectric power cables.
Circuit Breaker Maintenance – Low Voltage
Low-voltage power circuit breakers are one of the most poorly maintained protection devices in many power systems. Their exposure to moisture and contaminants makes this type of breaker more susceptible to failure without proper maintenance. Failure can lead to nuisance trips as well as more serious and life threatening situations like arc flash hazards.
Circuit Breaker Maintenance – Medium Voltage (Air And Vacuum)
Unlike a low-voltage breaker, medium-voltage breakers rated at 1 kV or higher rely on external controls to operate effectively. That means technicians have more components to test and maintain. Failure of a breaker can cause damage to other equipment and is extremely hazardous to nearby personnel. Properly trained technicians can alleviate these dangers and improve system performance.
Electrical Safety For Utilities
Utility maintenance personnel are exposed to hazardous voltages on a routine basis. To ensure safe work practices, personnel must understand safety regulations, electrical hazards and the use of safe work procedures and protective equipment. Applying safety regulations properly is essential to preventing accidents and loss of life.