EMC Documentum xCP
Accelerate development of intelligent case management applications and automate business processes to improve efficiency and compliance.
EMC Documentum Capital Projects
Ensure timely and secure access to current project content with the EMC Documentum Capital Projects solution. Part of the EMC Documentum for Engineering, Plant and Facilities Management (EPFM) solution suite, this solution enables fast, effective collaboration across virtual project teams.
EMC Documentum Asset Operations
Ensure control and accessibility of as-built designs and documentation as well as standard operating procedures (SOPs) with the EMC Documentum Asset Operations solution.
EMC Symmetrix VMAX Family
Accelerate your transformation to the software-defined data center with the world's most powerful, trusted, and smart family of storage products.
Installed Base Management & Entitlements
In service, visibility is priceless. Nothing has the potential to frustrate and disappoint your customer more than a service technician or call center agent who knows nothing about the issue or challenge the customer is facing, and the history behind it.
Work Order Management & Advanced Scheduling
Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you dispatch technicians effectively, fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted.
Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and emergency situations with ease. But what happens when there are hundreds of techs to manage, or thousands? As complexity rises, humans need a bit of assistance.
Service Parts & Inventory
Spare part shipments and RMAs are an integral part of your service strategy. You need to track and closely monitor every product, part, or unit that comes in or goes out of your organization.
Reverse Logistics & Depot Repair
Returns represent one of the most logistically challenging processes in your service chain - for you, your suppliers, your distributors, and your customers. For organizations in industries like consumer electronics, high technology or medical device manufacturers with large volumes and complex, global service networks, the challenge is even more daunting.
Reporting & Dashboards
Today’s fast-paced, competitive service environment demands visibility across your entire field service organization. Achieve your goals with powerful information to help you make decisions that keep customers happy and revenues flowing. Get instant status on installed products with warranties expiring, delayed RMAs, critical work orders, and much more.