Installed Base Management & Entitlements
In service, visibility is priceless. Nothing has the potential to frustrate and disappoint your customer more than a service technician or call center agent who knows nothing about the issue or challenge the customer is facing, and the history behind it.
Work Order Management & Advanced Scheduling
Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you dispatch technicians effectively, fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted.
Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and emergency situations with ease. But what happens when there are hundreds of techs to manage, or thousands? As complexity rises, humans need a bit of assistance.
Service Parts & Inventory
Spare part shipments and RMAs are an integral part of your service strategy. You need to track and closely monitor every product, part, or unit that comes in or goes out of your organization.
Reverse Logistics & Depot Repair
Returns represent one of the most logistically challenging processes in your service chain - for you, your suppliers, your distributors, and your customers. For organizations in industries like consumer electronics, high technology or medical device manufacturers with large volumes and complex, global service networks, the challenge is even more daunting.
Reporting & Dashboards
Today’s fast-paced, competitive service environment demands visibility across your entire field service organization. Achieve your goals with powerful information to help you make decisions that keep customers happy and revenues flowing. Get instant status on installed products with warranties expiring, delayed RMAs, critical work orders, and much more.
Aclara Consumer Engagement for Water Utilities Brochure
Aclara’s consumer-engagement suite presents AMI data to customers in easy-to-understand ways that help them understand how and when they use water, and make it easy to conserve and save money.
The Aclara Difference — The Technologies of Aclara Brochure
The Aclara® brand represents the industry’s leading technologies for providing device networking, data-value management, and customer communications to water, gas, and electric utilities globally. Over 500 utilities worldwide rely on proven Aclara solutions to connect with their customers.
The Village Of Frankfort Awarded For Operational Efficiencies Achieved Through The Mi.Net™ System And Meter Replacement
Most recently, Frankfort Village officials decided to replace its water and electric meters and implement an advanced metering infrastructure (AMI) network to increase the operational efficiencies of its water and electric infrastructure in ways that would help improve employee safety, water and energy conservation and customer service while also reducing operational costs.
Infrared Camera Kits for Machine Vision and Test Equipment
These infrared camera kits provide real-time thermal imaging and analysis in bench top testing applications involving test and measurement and machine vision. Heat patterns and extract temperature values are easily detected from live or recorded imagery, and a variety of pixel resolutions are available.