Downloads

1. Installed Base Management & Entitlements
   5/23/2013

   In service, visibility is priceless. Nothing has the potential to frustrate and disappoint your customer more than a service technician or call center agent who knows nothing about the issue or challenge the customer is facing, and the history behind it.

2. Work Order Management & Advanced Scheduling
   5/21/2013

   Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you dispatch technicians effectively, fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted.

3. Workforce Optimization
   5/20/2013

   Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and emergency situations with ease. But what happens when there are hundreds of techs to manage, or thousands? As complexity rises, humans need a bit of assistance.

4. Service Parts & Inventory
   5/18/2013

   Spare part shipments and RMAs are an integral part of your service strategy. You need to track and closely monitor every product, part, or unit that comes in or goes out of your organization.

5. Reverse Logistics & Depot Repair
   5/15/2013

   Returns represent one of the most logistically challenging processes in your service chain - for you, your suppliers, your distributors, and your customers. For organizations in industries like consumer electronics, high technology or medical device manufacturers with large volumes and complex, global service networks, the challenge is even more daunting.

6. Reporting & Dashboards
   5/9/2013

   Today’s fast-paced, competitive service environment demands visibility across your entire field service organization. Achieve your goals with powerful information to help you make decisions that keep customers happy and revenues flowing. Get instant status on installed products with warranties expiring, delayed RMAs, critical work orders, and much more.

7. The Missing Link In Arc Flash Analysis - Risk Assessment
   4/9/2013

   In the fall of 2001 the 2002 National Electric Code (NEC) introduced a new requirement. Article 110.16 required electrical equipment to be field marked, to warn qualified persons about the arc flash hazard associated with exposed energized conductors. By Charles Helmick, Training Manager, AVO Training Institute

8. Analyzing Electrical Hazards In The Workplace
   4/9/2013

   The need for analyzing electrical hazards in the workplace has been recognized by a small segment of the industry for many years. The petrochemical industry and many government institutions have performed research on this subject for over thirty years. By Dennis K. Neitzel, CPE AVO Training Institute, Inc.

9. Playing It Safe
   4/9/2013

   Electrical power systems today are often very complex. Protective devices, controls, instrumentation and interlock systems demand that technicians be trained and qualified at a highly technical skills level. By Dennis K. Neitzel, AVO Training Institute

10. The Road To Understanding
    4/9/2013

    The road to understanding is not always an easy one especially if that road leads to change. Generally speaking people are reluctant to change because often it pushes us out of our comfort zones.