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Video: Aclara's Customer Care Solutions
David Bonnett, Vice President, Aclara Product Management, discusses how Aclara has created a unique customer care solution for energy and water utilities. It is special in the way it makes use of the wealth of data available from a utility's customer information and advanced metering systems. Aclara's solution enriches the utility's own data through advanced analytics that address the customer's usage and load shape as well as doing rate and billing computations. The results for many utilities have been lower customer service costs and increased customer satisfaction.
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