Product/Service

Motorola TCO Mobility Toolkit: Looking Beyond Acquisition

Consumer-class devices simply can't compete with rugged, enterprise grade mobile devices — especially for enterprise, field-based applications. With budget cuts and capital investment challenges, you need to make every dollar count today, and tomorrow. Motorola has answers. Our TCO Mobility Toolkit, including four downloadable resources, will provide the answers you need to justify — and protect — your investments.

Consumer-class devices simply can't compete with rugged, enterprise grade mobile devices — especially for enterprise, field-based applications. With budget cuts and capital investment challenges, you need to make every dollar count today, and tomorrow. Motorola has answers.

Our TCO Mobility Toolkit, including four downloadable resources, will provide the answers you need to justify — and protect — your investments.

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•White Paper: Looking Beyond Acquisition: Total Cost Of Ownership And The Role Of Enterprise-Class Devices For companies investing in mobile technology, consumer-grade PDAs and smartphones have undeniable appeal. At one-half to one-third the price of enterprise-grade hardware, buyers may be tempted to accept the high failure rate, thinking they would have to replace a consumer-grade device three times over (which feels unlikely) before they could justify the cost of buying a more rugged, enterprise-class device. This simple analysis can be deceiving — and ultimately expensive. Hardware acquisition and replacement costs pale in comparison to the true costs of a device failure in a business setting. For consumer-grade devices, more than 90% of the total cost of ownership (TCO) comes after the initial hardware purchase.

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 •White Paper: Mobile Field Service Best Practices

According to the online IT encyclopedia Whatis.com, a "best practice" is a technique or methodology that, through experience and research, has proven to reliably lead to a desired result. Each year, Aberdeen Group surveys service organizations to uncover best practices in the field service industry. Aberdeen segments companies into three categories based on their responses to the survey — the top 20% of companies in terms of service performance are deemed Best-in-Class, the middle 50% are labeled Industry Average, and the bottom 30% are considered Laggards. The firm then identifies best practices by determining the steps Best-in-Class companies have taken that Industry Average and Laggard companies have not.

 

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 •White Paper: The ROI Of GPS For Mobile Field Workers

The Challenge: Managing Mobile Field Workers
Today's field service workers are everywhere. They can be found working out of their vehicles throughout our cities, suburbs, and rural areas. Whether the field employee is a driver doing pick-up and delivery, a repair tech who is handling a long list of service calls, or even a home health care worker dealing with housebound patients throughout the day, their interactions with customers can have far-reaching consequences.

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 •Application Brief: MC9500-K Premium Industrial-Class Rugged Mobile Computer

The Challenge: The Cost Of A Disconnected Field Workforce

The productivity of your field workforce is tied directly to the bottom line of the business — regardless of whether your field teams interact directly with your customers or are focused on maintenance of crucial business infrastructure such as pipelines and cable or telephone networks. If workers do not have access to everything they need to complete the service call on the first visit — from maintenance history to the parts database and equipment schematics — the cost of doing business increases and future sales may be lost. If timely maintenance is not scheduled or multiple truck rolls are required to complete a work order, not only is the cost of day-to-day operations increased, but also infrastructure downtime increases the cost of your products and services — reducing margins and customer satisfaction.