Case Study: Pacific Gas & Electric Shifts Crew Assignments To Meet Customer Needs With Help From ClickSoftware

In conjunction with its SAP application for managing project work orders, Pacific Gas & Electric (PG&E) also needs to manage the schedules of its electric and gas crews that consist of two to five specialists. In addition, PG&E schedules individual designers that create work orders for electrical and gas service installations. Across its entire service territory, stretching from northern to central California, PG&E manages approximately 1500 crews consisting of close to 5,000 specialists that service approximately 50 million gas and electric customers.