ClickSchedule Increases Customer Visits Per Day While Reducing Emergency Response Time

GSU/EnerCen is fully owned by ENECO Energy. ENECO Energy is one of the largest utility companies in Holland, specializing in the supply of electricity, gas and heating. GSU/Enercen is the service organization for ENECO Energy in central Holland. GSU/Enercen originated from Gasservice BV, which specializes in installation, maintenance and service of gas appliances. Enercen specializes in installation, rental and service of electro technical equipment. The combination of Gasservice and Enercen in GSU/Enercen delivers a complete package of technical services related to the supply of electricity, gas and heating. A relatively small company, GSU/Enercen has approximately 200,000 customers in central Holland.

With its previous service management system, GSU/Enercen manually planned the schedules of field engineers. On a daily basis, call center staff would determine whether service incidents required a whole day, half day or two-hour time slot to address an issue. Engineers would then receive their schedules the day before they visited the customers.