Advanced Scheduling & Workforce OptimizationSource: ServiceMax
Managing field work force to achieve the right balance between efficiencies & effectiveness is a tricky business. You need to work through complex matrices of schedules, availability, and skill inventories and dispatch your field technicians, so as to maximize first call closure rates, and ensure highest customer satisfactions.
ServiceMax Advanced Scheduling enables you to get the right technician to the right job every time and enhance your customer satisfaction. ServiceMax Scheduling is tightly integrated with the complete ServiceMax Suite for comprehensive, strategic field service management.
With this module, you can:
- Manage your field work force by defining territory coverage's, product expertise, skill inventories, and work shifts.
- Dispatch the right technician with the right skills and parts using robust assignment, dispatching, and scheduling capabilities so the job gets completed on the first visit.
- Gain visibility to technician schedules so that you can know who is doing what at any time, and manage exceptions effectively.
- Obtain insights into utilization and effectiveness of your field work force so you can gain efficiencies and reduce cost.